FAQs (Frequently Asked Questions)
Please find below the answers to most of the questions we received.
General Questions
GQ2. Where can I find more recipes for the syrups I just bought?
GQ3. I do not reside in the continental United States, what can I do?
Product Questions
Order
OQ2. What do you do with the information I entered?
OQ3. What is the usual turnaround time for an order?
OQ4. Who do you use to ship the syrups?
OQ5. What if I would like to cancel my order?
GA1. Monin has been producing syrups since 1912, a tradition that was started by Mr. Georges Monin. Still a family business, it has become truly a global company with 3 manufacturing facilities, two in France and one in the US. Monin products are available in over 100 countries supplying the highest quality syrup available. For more information on our company please, refer to our main site: http://www.monin.com.
GQ2. Where can I find more recipes for the syrups I just bought?
GA2. There are several ways to find original recipes using our syrups. You can:
- You can visit our regular site: www.monin.com and check out the Application and the Seasonal Recipe sections.
- You can also join our Flavor Club website (www.moninflavorclub.com) where you will have access to our Recipe database!
GQ3. I do not reside in the continental United States, what can I do?
GA3. There are several options at your disposal:
-
If you live outside of the Continental USA, you can check out our list of International Importers/Distributors.
-
Or contact us directly and we will arrange the best course of action possible.
PQ1. How should I store the syrups?
PA1. Monin syrups are flash pasteurized, which means that you do not have to refrigerate the products once opened. For optimum flavor, please store your bottles in a dry environment away from the sunlight.
PQ2. How many bottles are there in a case?
PA2. There are four (4) bottles in a case.
OA1. Yes, we use SSL (Secure Socket Layer) which offers
our customer the best protection available. When you see this 
(Internet Explorer) or 
(Netscape), it means that you are on a
secure server.
OQ2. What do you do with the information I entered?
OA2. We only see the information required to carry out the transaction at hand. We do not see your credit card information which is sent directly to our bank so your information is safe and confidential. please refer to our Privacy Policy for more information on what we do with the information we collect throughout the Monin network.
OQ3. What is the usual turnaround time for an order?
OA3. We usually process all orders within 24 hours (1 business day).
OQ4. Who do you use to ship the syrups?
OA4. We ship everything via U.P.S. We offer free Ground shipping and Next and Second Day air on all orders.
OQ5. What if I would like to cancel my order?
OA5. ORDER CANCELLATION - An order may be cancelled by responding to the confirmation email or by sending an email to contact@moninstore.com including your order number to document the transaction. If the ordered item is in transit, shipping costs will not be refundable (for more information, please read our refund policy). Shipment refused without prior authorization will incur freight and handling charges.
OQ6. What if I need to return or exchange a product?
OA6. MoninStore.com would like all of our customers to be completely satisfied with the goods they have ordered. If you need to return a product, please contact us by email: contact@moninstore.com. Exchanged goods will be assessed shipping charges unless the return/exchange is being made due to an order error on our part.
Shipping address:
Monin, Inc.
Attn: Customer Service
2100 Range Road
Clearwater - FL - 33765
OQ7. What is your refund policy?
OA7. Refund Policy - All refunds will be issued within five business days of the return receipt. A customer service representative will confirm the refund date and amount via e-mail. Please note that shipping and handling costs will not be refunded unless the return is being made due to an order error on our part. A restocking fee of $1 per item will be charged on all returned items. If you have any additional questions about this policy, please contact us by email: contact@moninstore.com.
